Students & Parents IT Support

We provide comprehensive tech support to help students and families stay connected, productive, and safe. From setting up new devices to troubleshooting learning platforms, repairing hardware, and ensuring online safety—we’re here to make technology easy for you.

Here are the services we offer:

New Device Setup & Configuration

Get your laptops, tablets, or desktops ready to use withall essential apps and security

Operating System Troubleshooting / Upgrades

Fix errors, crashes, or upgrade to the latest OS.

Hardware Repairs

From screen replacements to battery issues, we repair your devices.

Software Installation & Configuration

Setup Microsoft Office, antivirus, or academic tools

Data Recovery & Backup

Recover lost files and set up backup solutions to keep your data safe.

Remote Learning & LMS Support

Setup and troubleshoot Google Classroom, Zoom,Microsoft Teams, Moodle, and more.

Parental Control Setup

Ensure safe browsing and app usage for kids.

Cyberbullying Awareness Training

Guidance and tools for parents and students to stay safe online.

VoIP & Printer Setup

Cloud-based phones and reliable printing solutions.

Cloud Applications (O365, Salesforce, ERP)

Setup, configuration, and support for key business apps.

Intune & Modern Desktop Deployment

Secure, efficient device management and app deployment.

Network & Security Support

Secure Wi-Fi, firewalls, and network monitoring.

Project Turnaround Time at AIT Solutions

At AIT Solutions, we understand how important your time is. Most standard services—like device setup, software installation, and basic troubleshooting—can be completed within 1 to 2 business days. More complex tasks, such as hardware repairs or data recovery, typically take 3 to 5 business days, depending on the issue and part availability.

We always aim for a fast turnaround without compromising quality. You'll receive regular updates, and we’ll let you know upfront if any delays are expected.

Support & Policy Rules – AIT Solutions

At AIT Solutions, we are committed to providing dependable and transparent IT support services for students, parents, and families. To ensure a smooth experience, we have a few support and policy rules in place. All devices must be properly checked in with necessary documentation, and service quotes will be provided before any work begins. Payments are due upon completion, with no hidden charges.

Refund Policy – AIT Solutions

At AIT Solutions, customer satisfaction is important to us. However, due to the nature of IT services—especially diagnostics, software installations, and repairs—refunds are generally not provided once a service has been completed. If you're not satisfied with the outcome, we encourage you to contact us within 7 days of service, and we’ll do our best to resolve the issue or offer a rework at no extra charge.