Students & Parents IT Support

Are you experiencing difficulties getting your device serviced just because it was bought online, from a grey importer, or from a non-traditional seller? Don’t worry we’re here to help. Our friendly, local experts offer affordable and reliable IT support for families, students, and parents, no matter where your laptop, tablet, or PC was purchased.
We can help with:
• Device setup and configuration
• Troubleshooting software or internet issues
• Hardware repairs, including screens and batteries
• Installing essential apps and academic tools
• Data backup and recovery
• Setting up parental controls and safe browsing
• Support for school platforms (Google Classroom, Teams, Zoom)
Stay connected and productive stress free. Contact us today for clear, honest advice and support that gets you back up and running fast.

Here are the services we offer:

New Device Setup & Configuration

Get your laptops, tablets, or desktops ready to use withall essential apps and security

Operating System Troubleshooting / Upgrades

Fix errors, crashes, or upgrade to the latest OS.

Hardware Repairs

From screen replacements to battery issues, we repair your devices.

Software Installation & Configuration

Setup Microsoft Office, antivirus, or academic tools

Data Recovery & Backup

Recover lost files and set up backup solutions to keep your data safe.

Remote Learning & LMS Support

Setup and troubleshoot Google Classroom, Zoom,Microsoft Teams, Moodle, and more.

Parental Control Setup

Ensure safe browsing and app usage for kids.

Cyberbullying Awareness Training

Guidance and tools for parents and students to stay safe online.

VoIP & Printer Setup

Cloud-based phones and reliable printing solutions.

Cloud Applications (O365, Salesforce, ERP)

Setup, configuration, and support for key business apps.

Intune & Modern Desktop Deployment

Secure, efficient device management and app deployment.

Network & Security Support

Secure Wi-Fi, firewalls, and network monitoring.

Project Turnaround Time at AIT Solutions

At AIT Solutions, we understand how important your time is. Most standard services like device setup, software installation, and basic troubleshooting can be completed within 1 to 2 business days. More complex tasks, such as hardware repairs or data recovery, typically take 3 to 5 business days, depending on the issue and part availability.

We always aim for a fast turnaround without compromising quality. You'll receive regular updates, and we’ll let you know upfront if any delays are expected.

Support & Policy Rules – AIT Solutions

At AIT Solutions, we believe technology should make life easier not harder. That’s why we offer friendly, transparent IT support for businesses and families.
• Every device gets a thorough check-in and clear documentation.
• You’ll receive a straightforward service quote before any work begins no hidden costs.
• Payment is only required after your service is complete and you’re satisfied.
• You’ll get regular updates on progress, and we’ll notify you of any delays.

Refund Policy – AIT Solutions

Your satisfaction is our priority. Because many IT services involve diagnostics or repairs, refunds are generally not possible after work is finished. If you’re unhappy, contact us within 7 days our team will investigate and, when possible, provide a rework at no additional charge.
We’re committed to finding solutions and treating every one with respect and fairness.

Privacy & Security – AIT Solutions

Your privacy and data security are our top priorities. We handle every device and all personal information with strict confidentiality and in accordance with Australian privacy law. All customer data whether stored temporarily for recovery or transferred as part of a service is protected, never shared with any third party without your explicit consent, and securely deleted when no longer needed.

We continually review our processes to keep devices and information safe from unauthorised access, loss, or misuse. If you have any questions about how your information is handled, please contact us your trust matters most.